Common Issues

 

How do I place my order?

To place an order:

  • Finish adding items to your cart.

  • You can choose to check out via our website or via PayPal.

  • If you wish to continue via our website, please click the green “Check out” button on the right side of the screen.

  • If you wish to continue via PayPal, please click the PayPal button.

  • You will be transferred to our Customer Information page where you will be asked to enter:

    • Email address

    • Name

    • Address

If you have a valid discount code, you can enter it in the “Discount” field on the right side of the screen. Make sure to click the “Apply” button so that your discount is calculated and applied to your order.

Continue by clicking “Continue to shipping method.” Please ensure that you have entered the correct shipping address (if it is different from your billing address). Once everything is complete, click “Continue to payment method.”

You will need to enter your payment details. You will have the option to indicate that the shipping and billing details are the same.

Once the form is completed, click the “Complete order” button. You will be taken to a screen that provides an order summary and on-screen confirmation, as well as a second confirmation via email.

If you encounter any difficulties during checkout, please feel free to contact our customer service at service@seraws.com.

What if items are missing or incorrect when I receive my order?

For missing or incorrectly shipped items, please contact us at service@seraws.com. Please include your transaction reference number (order number) and provide proof (image file size must be under 1MB).

We will be more than happy to resend the correct item at no additional cost, and we will not require the return of the incorrectly sent item—you may keep it as a gift from us!

How do I know my order has been successfully submitted?

You will receive a confirmation email containing your order number and purchase details.

I want to change my ordered items. What should I do?

Order modifications are allowed until 11:00 PM (PDT, -7 GMT) on the same day the order is placed. You can contact us at service@seraws.comto request changes.

How do I add items to my cart?

  • Go to the product page of the item you are interested in and select your preferences.

  • Click “Add to cart,” and you will be redirected to your cart page.

  • Enter the quantity you wish to order in the “Quantity” field next to the product image.

  • After entering a quantity, you can continue shopping or proceed to checkout.

How can I view my cart?

Click the cart icon at the top of the website page. You can modify quantities or remove items by updating the quantity or clicking the “Remove” link.

How do I remove items from my cart?

Click the “Cart” icon in the top right corner. Locate the item you wish to remove and click the “Remove” link below it. The page will automatically refresh to reflect the change.

How can I change the quantity of an item in my cart?

Click the “Cart” icon, then adjust the number in the “Quantity” field. The total amount will update automatically.

Which browsers are recommended for this site?

Google Chrome, Safari, Firefox, Internet Explorer

What payment methods do you accept?

We accept major credit cards (MasterCard, Visa, American Express, Discover), as well as PayPal and Apple Pay.

How do I pay with PayPal?

After adding items to your cart, click the “PayPal” button. You will be redirected to the PayPal website. Fill in your details to complete the payment quickly and easily.

How do I use a discount code?

  • Select your item and click “Check out”

  • Fill in your customer information

  • Enter your code in the “Discount” field (top right)

  • Click “Apply” and verify the discount is applied

What is your return and exchange policy?

Please refer to our Return Policy for details. Our customer service is available 24/7 and will respond as quickly as possible.

How do I return an item?

Please contact us at service@seraws.com for further instructions.

What is your cancellation policy?

Order cancellation is allowed until 11:00 PM (PDT, -7 GMT) on the same day. After that, cancellation is no longer possible. Contact service@seraws.comfor requests.

Is online ordering secure?

Yes. We take great care in protecting your information. Our server encrypts all credit card and personal data using SSL (Secure Sockets Layer).

Is it safe to use my credit card on your website?

Yes. We use a secure payment gateway with AES-256 encryption to protect your data.

Is my personal information kept private?

All your information is private and confidential. We will never share, rent, or sell your personal data without your consent, unless required by law.