Shipping Policy

When can I expect to receive my shipment?

All orders are shipped from our warehouse within 5 business days after the order is placed. Delivery will arrive within 10–20 business days from the shipping date, depending on carrier availability and location. We apologize for any shipping delays that may occur if the shipment requires customs clearance or inspection, or if delays are caused by the carrier.

How can I track my order?

A tracking number will be provided in your shipping confirmation email. You can use this number to track your order at www.17track.net.

What are your shipping rates?

We offer a flat shipping rate of 3.99 EUR to all destinations worldwide.

Which countries do you ship to?

Currently, we ship worldwide. However, if your country is not supported by our logistics, we will notify you immediately and make the necessary adjustments to your order. For more information about our destination list, please contact us at service@seraws.com.

How can I change my shipping address?

Address changes are only allowed until 11:00 PM (PDT, -7 GMT) on the same day the order is placed. You can contact us at service@seraws.com to request such changes.

Can I deliver to an address different from my card’s billing address?

Yes, that is possible.

How is my order shipped?

Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped on the following Monday.

Part of the goods will be shipped directly from our domestic warehouses, while the remaining items are produced and shipped directly from our own factories located in the United States, Canada, and Australia.